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Course Overview

Deliver Excellence in Patient Service at Your Front Desk and Office

For dentists, physicians, office administrators, and front desk teams aiming to revolutionize their service experience, this course offers a gateway to outstanding patient service. Designed to perfect the first impression and all subsequent interactions, it equips your team with the skills necessary to transform your front desk into a beacon of efficiency and warmth. Essential for practices intent on retaining clientele and enhancing their reputation.

Course Outcome

  • Enhance front desk communication skills, ensuring every patient interaction is positive and professional.
  • Implement effective phone etiquette and manage various call types to maintain patient engagement.
  • Optimize appointment scheduling to maximize office efficiency and patient satisfaction.
  • Develop strategies for patient reminders, reactivation, and loyalty programs to increase patient retention.
  • Learn techniques to effectively handle referrals and build a strong patient referral network.
  • Master patient control strategies to manage expectations and improve the overall service experience.
  • Foster team cohesion and streamline workflows to support a high-performing front office team.
  • Cultivate an environment that reflects high standards of care and customer service, making every patient visit memorable.

The Patient Experience Matters

This course empowers dental professionals with the tools to enhance the patient experience, focusing on service excellence at the front desk and throughout the patient interaction cycle.

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Service Excellence Training
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Front Desk Management Skills
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Patient Satisfaction Strategies
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Real-Life Case Simulations

Course Curriculum

Lesson 01 - Introduction
Lesson 02 - Phone Training
Lesson 03 - Scheduling Skills
Lesson 04 - Staying in Touch with the Patients
Lesson 05 - Payments and Collection
Lesson 06 - Patient Service
Lesson 07 - Patient Control and Communication
Lesson 08 - Team Building

Course Lecturer

Dr. German Gomez

DDS, MD, PhD - University of Tübingen, Germany

A distinguished dental professional with a robust background in both dentistry and medicine.

Course Accreditations

ADA CERP/AGD

Participants completing all required assignments will receive a printable certificate of completion certified by Mastery Academy® and the International College of Dental Management, ICDM, London.

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Download Our Comprehensive Training Brochure

Unlock your potential with our detailed online course brochure, designed to give you a thorough understanding of our innovative training programs. This brochure provides an in-depth look at our curriculum, training methodologies, and the unique benefits of our hands-on approach. Whether you are looking to enhance your skills or start a new career, our training programs are tailored to meet your needs.

Our students are Winners

Discover how Mastery Academy has empowered these individuals to reach new heights in their professional journeys and see how you, too, can benefit from our expert-led training

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Every dental practice should prioritize this training. It's crucial for success in today's competitive market

Dr. Nadia Petrova
mastery-academy-star-reviews-icon

Understanding and improving patient experience is crucial, and this program provided the tools to do it effectively

Dr. Fatima Zahra
mastery-academy-star-reviews-icon

Implementing the strategies from this course has led to more referrals and a noticeable improvement in patient feedback.

Dr. Henry Tan
mastery-academy-star-reviews-icon

It's amazing how small changes in communication can make such a big difference in patient perceptions. Great insights from this course.

Dr. Anneke van der Merwe
mastery-academy-star-reviews-icon

Our front desk staff and dentists have benefited greatly. We are seeing higher patient loyalty rates thanks to this training

Dr. Tommaso Rossi
mastery-academy-star-reviews-icon

This course has transformed our practice's approach to patient interactions, significantly enhancing satisfaction and retention

Dr. Carlos Jimenez

Need More Information? We’re Here to Help!

If you’re looking for more details on the course content, schedules, or how this program can fit into your career goals, simply fill out the form below. Our team is ready to assist you with any inquiries and help you understand how this program can support your professional growth. Don’t hesitate to reach out—we’re here to help you make the right choice for your future!"

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Frequently Asked Questions

Your questions answered

What practical skills will I gain to enhance the patient service experience at my front desk?
How can this course help improve my office's scheduling efficiency?
What strategies does this course offer to increase patient referrals and loyalty?
Can this course help my team handle challenging patient interactions more effectively?
Why is Dr. German Gomez particularly qualified to teach this course?

Ready to Join?

The Patient Experience Matters

Elevate your practice by mastering patient-centered care techniques to optimize satisfaction and retention

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اعتمادات الدورة

ADA CERP/AGD

Participants completing all required assignments will receive a printable certificate of completion certified by Mastery Academy® and the International College of Dental Management, ICDM, London.

المحاضر

محتوى الدورة

Lesson 01 - Introduction

Lesson 02 - Phone Training

Lesson 03 - Scheduling Skills

Lesson 04 - Staying in Touch with the Patients

Lesson 05 - Payments and Collection

Lesson 06 - Patient Service

Lesson 07 - Patient Control and Communication

Lesson 08 - Team Building

Lesson 02 - Phone Training

Lesson 02 - Phone Training

Lesson 02 - Phone Training

Lesson 02 - Phone Training

Lesson 02 - Phone Training

Lesson 02 - Phone Training

Lesson 02 - Phone Training

Lesson 02 - Phone Training

Lesson 02 - Phone Training

معلومات عامة عن الدورة

Deliver Excellence in Patient Service at Your Front Desk and Office

For dentists, physicians, office administrators, and front desk teams aiming to revolutionize their service experience, this course offers a gateway to outstanding patient service. Designed to perfect the first impression and all subsequent interactions, it equips your team with the skills necessary to transform your front desk into a beacon of efficiency and warmth. Essential for practices intent on retaining clientele and enhancing their reputation.

Course Outcome

  • Enhance front desk communication skills, ensuring every patient interaction is positive and professional.
  • Implement effective phone etiquette and manage various call types to maintain patient engagement.
  • Optimize appointment scheduling to maximize office efficiency and patient satisfaction.
  • Develop strategies for patient reminders, reactivation, and loyalty programs to increase patient retention.
  • Learn techniques to effectively handle referrals and build a strong patient referral network.
  • Master patient control strategies to manage expectations and improve the overall service experience.
  • Foster team cohesion and streamline workflows to support a high-performing front office team.
  • Cultivate an environment that reflects high standards of care and customer service, making every patient visit memorable.

The Patient Experience Matters

This course empowers dental professionals with the tools to enhance the patient experience, focusing on service excellence at the front desk and throughout the patient interaction cycle.

Service Excellence Training
Lock Logo
Front Desk Management Skills
Lock Logo
Patient Satisfaction Strategies
Lock Logo
Real-Life Case Simulations
Lock Logo
Share program to your favorite platform

حمل البروشور الآن

القي نظرة تفصيلية على مناهجنا وطرق التدريب المتبعة، بالإضافة إلى المزايا الفريدة لنهجنا العملي، كلها متضمنة بالكتيب الإرشادي الخاص بالدورة.. حمله الآن!

آراء المشتركين بالدورة

آراء طلابنا تتحدث عنا وجودة دوراتنا التدريبية.. اطلع بنفسك كيف ساعدنا الكثير في ماستري أكاديمي على تحقيق نجاحات بمسيرتهم المهنية.. وانضم إلينا لتكن التالي لتشاركنا نجاحك!ييم

mastery-academy-star-reviews-icon

Every dental practice should prioritize this training. It's crucial for success in today's competitive market

Dr. Nadia Petrova
mastery-academy-star-reviews-icon

Understanding and improving patient experience is crucial, and this program provided the tools to do it effectively

Dr. Fatima Zahra
mastery-academy-star-reviews-icon

Implementing the strategies from this course has led to more referrals and a noticeable improvement in patient feedback.

Dr. Henry Tan
mastery-academy-star-reviews-icon

It's amazing how small changes in communication can make such a big difference in patient perceptions. Great insights from this course.

Dr. Anneke van der Merwe
mastery-academy-star-reviews-icon

Our front desk staff and dentists have benefited greatly. We are seeing higher patient loyalty rates thanks to this training

Dr. Tommaso Rossi
mastery-academy-star-reviews-icon

This course has transformed our practice's approach to patient interactions, significantly enhancing satisfaction and retention

Dr. Carlos Jimenez
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إذا كنت ترغب في معرفة المزيد عن هذا البرنامج ولم تكن مستعدًا للتسجيل بعد، فنحن هنا لمساعدتك! استخدم النموذج أدناه لإرسال أسئلتك حول المحتوى، الجداول الزمنية، أو كيف يمكن لهذا البرنامج أن يساعد في تطوير مهنتك. فريقنا مستعد للإجابة على جميع استفساراتك وتزويدك بالمعلومات التي تحتاجها لاتخاذ القرار الصحيح. لا تتردد في التواصل معنا، نحن هنا لدعمك!

الأسئلة الشائعة

What practical skills will I gain to enhance the patient service experience at my front desk?

How can this course help improve my office's scheduling efficiency?

What strategies does this course offer to increase patient referrals and loyalty?

Can this course help my team handle challenging patient interactions more effectively?

Why is Dr. German Gomez particularly qualified to teach this course?

جاهز للمشاركة

The Patient Experience Matters

Elevate your practice by mastering patient-centered care techniques to optimize satisfaction and retention

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